Disappointing Delta business class service


Delta’s BusinessElite seats on a trip to South Africa

When Delta began offering direct service from the United States to South Africa, we thought the American carrier’s entry into those international skies would drive the quality of the route up prompting others to push their service to a higher standard.

The airline’s reputation for friendly and efficient service and its extensive operations with increasingly broad international reach made us think Delta would deliver a better than average or even an excellent product, especially in the usually profitable business category.

Instead, Delta’s BusinessElite service on that route was significantly below our expectations. It was the worst travel experience we have encountered aboard that large carrier. Click here to read a dedicated feature on Delta BusinessElite service from the United States to South Africa.